Get in Touch With Us
This is the page to use when you want to reach a person at Best Offshore Casinos — to flag an error in a review, tell us an offshore casino delayed your withdrawal, ask how we rank sites, or raise a partnership question. Below you'll find the right address for each type of message, how long a reply usually takes, and the handful of things we genuinely can't do for you.
You must be 21 or older to use this site and the casinos we cover (18+ where a site's own minimum is lower and your state permits it). If gambling has stopped being entertainment, call 1-800-GAMBLER or text the same number for free, confidential support, 24/7.
Email Addresses and What Each One Is For
Email is the only channel we run. We don't operate a phone line, and we're not a casino — we can't access, credit, freeze, or close an account at any operator.
| Type of message | Where to send it | Typical reply |
|---|---|---|
| General questions about reviews or rankings | [email protected] | Within 2 business days |
| Corrections, outdated bonus terms, broken pages | [email protected] | Within 2 business days, faster for factual errors |
| Payout delays, refused withdrawals, bonus disputes | [email protected] | Acknowledged within 2 business days |
| Partnership, advertising, affiliate enquiries | [email protected] | Within 5 business days |
| Privacy and data requests | [email protected] | Within 5 business days |
Replies come from a member of the editorial team, currently led by Logan Chandler. We don't use an auto-responder as a substitute for a real answer. Our last full fact-check pass across the site was completed Sep 25, 2026.
How We Make Money, Stated Plainly
Some of the links on smalltypes.com are commercial. If you open an account through one, we may earn a commission from the operator. That money pays for the site; it does not buy a position in our lists, a rating, or a favorable sentence. Our editorial ratings are our own assessments, not customer-review scores, and we'll change or remove a listing if the evidence tells us to — including after reader complaints.
If you think a review reads like an advertisement, say so in your email and quote the line. That's the kind of message we act on.
Reporting a Problem With a Casino We List
This is the most useful thing you can email us about. Offshore casinos are licensed outside the United States — typically in Curaçao, Anjouan, or Costa Rica — and sit in a legal grey area for US players. There is no US state gaming commission standing behind them, no segregated-funds requirement you can lean on, no state dispute-resolution process, and no guarantee of payment. Reader reports are one of the few early-warning signals anyone has.
To make a report actionable, include:
- The casino name exactly as it appears on the site, and the date you registered.
- What happened, in sequence, with dates. "Requested $600 by Litecoin on 9/12, still pending 9/25" beats "they never pay."
- The payment method and currency involved — crypto, bank card, or wire — and any fee or conversion you weren't expecting.
- Where KYC stands: what documents you submitted, when, and what the casino said about them.
- The bonus terms in play, if a bonus was attached — rollover multiple, maximum cashout, minimum qualifying odds or game restrictions, and the expiry date.
- Screenshots of cashier messages and support transcripts, if you have them.
We can't compel an operator to pay you, and we won't promise an outcome. What we can do is ask the casino for its side, record the pattern, and update or pull a listing when complaints stack up. We treat one reader's report as a data point, several as evidence.
Questions About Bonuses and Rollover
A lot of the mail we get is about a headline offer that turned out to have conditions attached. Every offer on this site is an operator's advertised promotion, quoted as published, and every one carries terms you need to read before depositing. A few examples from the brands we cover:
- Raging Bull — 410% up to $10,000 plus 50 free spins. New accounts only, minimum deposit applies, and the match plus spins carry a wagering requirement and a time limit set by the casino. The headline figure is the ceiling, not the typical outcome.
- Magician Bet — 101% no wagering. Smaller multiple, but no playthrough on the bonus, which is the part most readers care about. Eligibility, minimum deposit, and any maximum cashout still apply.
- Uptown Aces — 600% for new players. The biggest multiple in our list; also the one where the game weighting and rollover terms deserve the closest read before you commit money.
- BetUS — 200% up to $4,000 for new players. Aimed at players who want a casino account alongside a sportsbook; casino and sports bonuses are usually governed by separate rollover rules and minimum qualifying odds.
We publish terms as the operator states them. If you find that a live offer differs from what we show — different percentage, different rollover, expired entirely — that's a correction, and we want it.
What We Can't Help With
- Account access and balances. Go to the casino's own support. We have no visibility into any operator's systems.
- Legal advice. Whether you may play at an offshore site depends on your state's laws, and those differ sharply — a handful of states license online casino gaming, most do not, and some restrict it outright. Check your own state's statutes and, for anything with consequences, speak to a qualified attorney.
- Tax questions. US gambling winnings are generally reportable, but how that applies to you is a matter for a qualified tax professional, not us.
- Anything from someone under 21. We won't correspond about gambling with underage readers.
- Requests to guarantee a result. Nobody can tell you a site will pay, or that a session will end ahead. Slots carry a published RTP and a volatility profile; both describe long-run behavior, not your next hour.
Support Before You Email Us
If your message is really about gambling getting out of hand, contact help first and us second. The National Problem Gambling Helpline is 1-800-GAMBLER, free and confidential, by phone or text. Worth knowing: offshore casinos often lack the deposit limits, cool-off periods, and self-exclusion tools that state-regulated operators are required to provide, and there is no nationwide offshore self-exclusion register. Device-level blocking software and bank-level gambling blocks are more reliable tools in that situation.
Only gamble with money you can afford to lose, and never deposit to recover a previous loss. If you hold crypto for deposits, remember the balance itself can fall in value between deposit and withdrawal, independent of how you play.
Corrections Policy
We research and verify; we do not claim to have tested, deposited at, or withdrawn from the casinos we write about, and we don't present advertised payout speeds as measured results. That leaves room for error, and we'd rather hear about it. When a correction lands, we check it against the operator's published terms and licensing information, fix what's wrong, and note the date of the change on time-sensitive material.
If the issue is a licensing claim — an operator advertising a Curaçao, Anjouan, or Costa Rica license we've repeated without confirming — tell us and we'll re-verify or remove the statement.
Writing for Us or Working With Us
We occasionally work with writers who know US-facing offshore gaming, crypto banking, or payments in real detail. Send samples and a short note about what you'd cover to [email protected]. Operators and affiliate managers can use the same address; be aware that a commercial conversation doesn't change a rating, and we'll say no to anything that requires us to drop the risk disclosures on this site.
Readers comparing restrictions in other markets sometimes find our coverage of non-GamStop casinos in the UK useful as a point of contrast, though the rules there differ from anything that applies in the US.
One message to the right address is enough — there's no need to send it twice, and following up in a day or two is fine if you haven't heard back. Include as much detail as you can stand to type, and we'll take it from there.
21+ only. Gambling involves real risk of financial loss, and offshore casinos carry the additional risk that a withdrawal may be delayed or refused. If you need help, call or text 1-800-GAMBLER.